3.5 Basic Troubleshooting
Candidates troubleshoot basic software and hardware problems common in digital learning environments. (PSC 3.5ISTE 3e)
Candidates troubleshoot basic software and hardware problems common in digital learning environments. (PSC 3.5ISTE 3e)
Reflection
I created this screencast video after our teachers had recently upgraded to Windows 7 laptops from Windows XP. I explained several ways to customize, personalize, add shortcuts, and navigate Windows 7 in this video that was sent to teachers a few days before a professional learning session. The session followed up on the video and went deeper into many aspects of Windows 7 and other additional hardware and software our teachers received as part of our retrofit process.
This video demonstrates my ability to analyze common technical issues and to create a solution in the form of a screencast. The first day they received new laptops, many teachers struggled with basic navigation skills that impacted their ability to plan and instruct students. From their questions and my previous knowledge of Windows 7, I created the video to give them some immediate help.
Although creating and sending this video wasn’t a lot of work, deciding what to include in a short video was a lengthy task. The finished product was my third attempt at creating a successful screencast. If I had to do the project again, I would create both a handout and a video to send out several days or weeks before the new computer arrived. That way, teachers would have some advance knowledge and it would limit the negative impact to planning and instruction.
This video assisted all staff at our school in learning how to use Windows 7. The in-depth follow-up session was also useful for all instructional staff who attended. The video got them thinking about what differences they noticed between Windows XP and Windows 7. The impact of the troubleshooting video could be assessed through a task-based assessment for instructional staff or through a skills survey.
This video demonstrates my ability to analyze common technical issues and to create a solution in the form of a screencast. The first day they received new laptops, many teachers struggled with basic navigation skills that impacted their ability to plan and instruct students. From their questions and my previous knowledge of Windows 7, I created the video to give them some immediate help.
Although creating and sending this video wasn’t a lot of work, deciding what to include in a short video was a lengthy task. The finished product was my third attempt at creating a successful screencast. If I had to do the project again, I would create both a handout and a video to send out several days or weeks before the new computer arrived. That way, teachers would have some advance knowledge and it would limit the negative impact to planning and instruction.
This video assisted all staff at our school in learning how to use Windows 7. The in-depth follow-up session was also useful for all instructional staff who attended. The video got them thinking about what differences they noticed between Windows XP and Windows 7. The impact of the troubleshooting video could be assessed through a task-based assessment for instructional staff or through a skills survey.